- Delivery Information
Dajonar Studio LLC provides professional graphic design services to clients in the United States. Our services primarily focus on digital design, including logos, promotional graphics, advertising materials, social media visuals, and other custom-designed files.
As our services are primarily digital, standard design orders do not require physical shipment. Completed design files will be delivered to the client via email, a secure download link, or another digital delivery method agreed upon by both parties.
- Order Processing Time
We will begin processing your design request once payment has been confirmed and all necessary information and materials for the project have been received.
Standard Design Projects: Estimated completion within 3–7 business days.
Complex or Custom Projects: The specific completion timeline will be determined based on the scope and requirements of the project.
Revisions: Additional time may be required depending on the number and complexity of requested revisions.
The estimated processing time begins from the date payment is confirmed and all required project information is provided. We will communicate with you promptly if there is a significant change to the expected completion date.
- Digital Delivery
Completed design files are typically delivered within the agreed-upon project timeframe.
Clients will receive the files via email or a designated download link. Depending on the project, deliverables may be provided in formats such as JPG, PNG, PDF, or other file types agreed upon by both parties.
Please ensure that the email address you provide is accurate. If you do not receive a delivery notification, please check your spam or junk folder.
- Physical Shipment and Logistics Providers
For standard digital graphic design services, Dajonar Studio LLC does not involve physical shipments; therefore, no shipping fees are charged.
If a project includes printed materials or other physical deliverables (subject to separate agreement), we will provide an estimated production and delivery schedule before proceeding.
Depending on the destination and the service selected, physical shipments may be handled by the following logistics providers:
USPS (United States Postal Service): For domestic mail and parcel delivery.
UPS: For domestic parcel shipping and delivery services.
FedEx: For domestic shipping and express delivery services. The estimated timeframe for physical delivery depends on production progress, the chosen shipping method, the destination, and the operational status of the logistics provider. If tracking information is available, we will provide it to you promptly.
5. Delivery Notification and Support
We will notify you once your digital design files are ready for delivery. If your project agreement includes the shipment of physical items, we will provide a shipping confirmation and tracking details once the arrangements have been finalized.
Should you encounter any difficulties in accessing your files or have questions regarding delivery, please contact our customer service team. We will look into the matter and assist you with any issues related to file access, delivery confirmation, or shipment tracking.
- Delays and Unforeseen Circumstances
While we make every reasonable effort to meet agreed-upon delivery timelines, delays may occur due to factors such as incomplete project information, requests for additional revisions, technical malfunctions, adverse weather, disruptions to logistics services, or other circumstances beyond our reasonable control.
In the event of a delay, we will communicate with you promptly and, whenever possible, provide an updated estimated delivery date.
Thank you for choosing Dajonar Studio LLC. We are committed to providing you with clear information regarding the delivery process and ensuring a reliable service experience throughout your design project.