1. Overview
Dajonar Studio LLC is committed to providing professional graphic design services and a clear, fair customer experience. This Return and Refund Policy explains the conditions, time limits, and procedures for requesting a return or refund for our graphic design services and any eligible physical products.
We encourage customers to contact us if they have concerns about an order, design deliverables, or the quality of the services received.
2. Refund Request Period
Customers may submit a refund request within 30 calendar days of the order date.
To request a refund, please contact our customer service team and provide your order number, registered email address, and a description of the reason for your request.
All requests will be reviewed individually in accordance with the terms of the applicable service agreement and relevant consumer protection laws in the United States.
3. Digital Design Services and Opened Files
Our services primarily involve digital graphic design work, including logos, promotional graphics, advertising materials, social media visuals, and other customized design deliverables.
Opening, viewing, or downloading a digital design file does not automatically disqualify a customer from requesting a refund. Customers may contact us within the applicable refund request period, even if they have already accessed or downloaded their design files.
Refund eligibility will depend on the circumstances of the order, the stage of project completion, the quality of the delivered work, the agreed service terms, and applicable law.
For projects that have already been started or completed, we will review the work performed and the specific concerns raised before determining an appropriate resolution. Where required by law, applicable refund rights will be respected.
4. Quality Issues and Service Concerns
If a delivered design file is defective, corrupted, inaccessible, or materially inconsistent with the requirements confirmed in the order, please contact us with a description of the issue and any relevant supporting materials.
Depending on the circumstances, we may offer a correction, replacement file, revision, or refund where appropriate and consistent with applicable law and the agreed service terms.
We aim to resolve legitimate concerns fairly and efficiently.
5. Physical Products and Printed Materials
If an order includes physical printed materials or other tangible products, customers may request a return within 30 calendar days of delivery.
Opened packages may also be eligible for return. Opening the packaging alone does not automatically make an item ineligible. Returned items should include the relevant product components and accessories where reasonably possible.
To initiate a return, customers must contact our customer service team before sending the item back. We will provide the applicable return address and instructions after reviewing the request.
For products with quality defects or incorrect items, Dajonar Studio LLC will cover reasonable return shipping costs where applicable. For returns due to a change of mind or other non-quality reasons, the customer may be responsible for return shipping costs, subject to applicable law and the terms communicated at purchase.
Custom-printed products may be subject to additional eligibility requirements, except where a refund or return is required by law.
6. Return Address and Return Authorization
Dajonar Studio LLC does not publish a universal return address in this policy because the appropriate return location may depend on the product and order.
Customers must contact us to obtain the correct return address and return instructions before shipping any physical item.
Please do not send returned items to an address without prior authorization, as this may delay the processing of your request.
7. Refund Processing Time
Once a refund has been approved, we will generally initiate the refund to the original payment method within 3–5 business days.
The time required for the funds to appear in the customer’s account may vary depending on the payment provider, card issuer, or financial institution.
For physical returns, the refund will generally be processed after the returned item has been received and inspected, unless applicable law requires otherwise.
8. How to Request a Return or Refund
To submit a return or refund request, please contact Dajonar Studio LLC and include the following information:
- Order number or transaction reference.
- Name and email address used for the order.
- Description of the issue or reason for the request.
- Relevant files, photographs, or other supporting information, where applicable.
Our team will review the request and provide further instructions, including the return address for eligible physical products.
9. Contact Us
Company: Dajonar Studio LLC
Address: 51 Ellicott St
Rochester, NY 14619
Email:
[email protected]
[email protected]
We aim to respond to customer inquiries within 24 hours.
Thank you for choosing Dajonar Studio LLC. We appreciate your trust and will make reasonable efforts to address your concerns in a fair and timely manner.